FAQ's

Customer Support

How can I contact Stoned Genie?
For any questions regarding orders,
returns, or products, please contact us:

Email:
care@stonedgenie.com

Our support team is happy to help.

General Questions

What is Stoned Genie?

How old do I haveto be to order?

Orders & Payments

What payment methods do you accept?

Can I cancel my order?

Can I change my order after placing it?

Shipping

How long does shipping take?

Do you ship nationwide?

Do you offer tracking?

What if my item arrives damaged?

Returns & Refunds

What is your return policy?

How do I return an item?

Are there any return fees?

When will I receive my refund?

Rewards Program

Does Stoned Genie have a rewards program?

How do I join the rewards program?

How do I earn points?

How do I redeem my points?

Product Questions

What are your products intended for?

Do colors or designs vary?