FAQ's

Stoned Genie is an online smoke shop offering a wide selection of glass pipes, hand pipes, bubblers, and smoking accessories. We ship nationwide and are committed to providing high-quality products, fast shipping, and great customer service.

You must be 21 years or older to purchase from StonedGenie.com. All products sold are intended for tobacco use only, and adult signature may be required upon delivery.

We accept most major payment methods
through our secure checkout. Payment processing is encrypted to ensure your
information stays safe.

Orders can sometimes be canceled before
they are processed for shipping. Once our fulfillment team begins preparing the order, it may be too late to cancel. A $10 restocking fee may apply to canceled orders.

If you need to cancel an order, contact us immediately at:

care@stonedgenie.com

If your order has not been processed yet,
we may be able to make changes. Please contact our support team as soon as
possible.

Shipping times depend on your location and the shipping method selected at checkout. Orders are typically processed every Monday, Wednesday, and Friday.

Yes! Stoned Genie ships across the United
States.

Yes. Once your order ships, you will receive a tracking number so you can monitor your delivery.

If your item is damaged during shipping, please contact us within 2 days of delivery and send photos of the broken item. We will work with you to provide a replacement or store credit.

Send photos and details to:
care@stonedgenie.com

We accept returns on unused glass items within 30 days of purchase. Items must be unused and in their original condition.

To start a return:

1. Take 2–3 photos of the unused item showing its condition.
2. Include photos of the full item and the bowl area.
3. Email the photos and your reason for return to care@stonedgenie.com.

If approved, we will provide return instructions.

Yes:

• A $10 restocking fee will be deducted from your refund.
• Customers are responsible for return shipping costs.
• Original shipping fees are non-refundable.

Refunds are processed once the returned item is received and inspected.

Yes! We offer a Stoned Genie Rewards Program that allows customers to earn points on purchases and redeem them for discounts on future orders.

Simply create an account or log in to start earning points immediately.

You earn points for every dollar spent at StonedGenie.com.

Points can be redeemed for discounts on future purchases, helping you save on your favorite products.

All products sold on StonedGenie.com are
intended for tobacco use only.

We make every effort to display accurateproduct images, but slight variations may occur depending on screen settings and product manufacturing.